| 21/03/26, 6:46 pm |
System |
Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them. *Learn more*. |
Chat encryption security. |
Standard WhatsApp notification. |
Validity of conversation privacy. |
Encryption System |
| 21/03/26, 6:46 pm |
Courier |
+62 812-6982-1527: Shopee bang (sir) |
Identification as Shopee courier. |
Courier arrives at the destination area. |
Opening of courier communication. |
Courier Arrival |
| 21/03/26, 6:46 pm |
Courier |
+62 812-6982-1527: Rumahnya nomor brp yaa? (What is the house number?) |
Inquiring about specific house number. |
Navigation confusion due to address. |
Vague Address: House number not clearly listed. |
Asking for Number |
| 21/03/26, 6:49 pm |
Courier |
+62 812-6982-1527: <Media omitted> |
Photo proof of package drop. |
Visual proof at the location (post). |
Location Misidentification: Photo taken at the wrong place. |
Photo Proof |
| 21/03/26, 6:49 pm |
Courier |
+62 812-6982-1527: Ku masukkan dalam pos satpam ya bang (I put it in the security post, sir) |
Notification of drop-off. |
Courier's unilateral decision. |
SOP Violation: Dropping off without recipient's consent. |
Drop at Security |
| 21/03/26, 6:50 pm |
Courier |
+62 812-6982-1527: Next time let me know the house number, if there are many 'House A' I get confused. |
Courier's complaint about address. |
Courier's suggestion for navigation. |
Navigation Obstacle: Courier's frustration with ambiguous address. |
Address Complaint |
| 31/03/26, 6:58 am |
Courier |
+62 812-6982-1527: Morning sir, why was I suddenly reported for a missing item? |
Questioning the user's report. |
10-day gap since delivery. |
Refund Impact: Courier realizes there is a financial penalty. |
Protesting Report |
| 31/03/26, 7:12 am |
Andreas |
Andre/as Manu/rung: Because there is no Security Post at our place. Be more careful. Item didn't reach me. I don't even know where that photo is 👹 😎 |
Asserting location facts. |
Andreas's first reply after 10 days. |
Wrong Location: Package left at a different complex. |
Wrong Address |
| 31/03/26, 7:13 am |
Andreas |
Andre/as Manu/rung: Most important thing is to stay Cool. REFUNDED. Take it easy. Slow. No such thing as a Security Post here 😤 |
Andreas has received the refund. |
Refund status is cleared. |
Attitude Escalation: Ignoring the courier's loss. |
Refund Status |
| 31/03/26, 7:21 am |
Andreas |
Andre/as Manu/rung: D'Sampul Residence. House A |
Clarifying actual address. |
Stating the correct location name. |
Identification: D'Sampul vs. Sampul Residence. |
Address Detail |
| 31/03/26, 7:21 am |
Courier |
+62 812-6982-1527: Wow, of course it got refunded, that was my money. |
Personal financial loss. |
Driver bears the refund cost. |
Penalty Consequence: Driver loses out-of-pocket money. |
Balance Deduction |
| 31/03/26, 7:23 am |
Andreas |
Andre/as Manu/rung: Procedure is to return it to the Pool. Not just drop it randomly 'this severe and over the limit'. |
Pointing out official procedure. |
Critique of delivery SOP. |
Major Violation: Failed to return item to the warehouse. |
SOP Violation |
| 31/03/26, 7:27 am |
Courier |
+62 812-6982-1527: Fine, enjoy eating orphans' money. I admit I'm wrong, but please value drivers, sir. God bless you brother, hope you find peace. |
Moral/religious attack. |
Courier's peak emotional hurt. |
Communication Ethics: Bringing up orphans and moral guilt. |
Personal Attack |
| 31/03/26, 8:39 am |
Courier |
+62 812-6982-1527: <Media omitted> If I delivered randomly, people wouldn't be stupid enough to give me 5 stars. That's clearly the security post of Sampul Residence. It's only 500 meters from your house. |
Validating 5-star rating. |
Courier admits the location: "Sampul". |
Wrong Complex Name: Explicitly admits to "Sampul" (not D'Sampul). |
Admission of Error |
| 31/03/26, 8:45 am |
Courier |
+62 812-6982-1527: Come meet me, boss. I'm already in front of UNPRI so we can settle this. |
Challenge to physical confrontation. |
Location: In front of UNPRI Campus, Medan. |
Physical Escalation: Threat moving outside the digital realm. |
UNPRI Challenge |
| 31/03/26, 9:07 am |
Andreas |
Andre/as Manu/rung: I am indeed ignoring you. Isn't the weight of your mistake clear? |
Admission of intentional silence. |
Andreas feels entitled to ignore. |
Poor Ethics: Intentionally letting the courier suffer loss. |
Admission of "Ignore" |
| 31/03/26, 9:15 am |
Andreas |
Andre/as Manu/rung: Do you feel you can win against me if we trade punches 1 on 1 😇 Sorry, I'd be the one bothered. |
Challenge to an actual physical duel. |
Andreas's response to the meeting challenge. |
Criminal Threat: Openly threatening physical violence. |
Punching Challenge |
| 31/03/26, 9:26 am |
Courier |
+62 812-6982-1527: 'Kimak' (Profanity), that wasn't random, it was left at the security post. You are so stubborn. |
Coarse profanity (Kimak). |
Courier's total emotional breakdown. |
Hate Speech: Use of highly offensive/vulgar language. |
Vulgar Abuse |
| 31/03/26, 9:36 am |
Andreas |
Andre/as Manu/rung: You have no Power over me to force your NONSENSE statements. |
Rejecting the courier's authority. |
Absolute closing statement. |
Power Struggle: Asserting consumer dominance. |
No Power |
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